Through Pivotal Conversations, participants not only learn sophisticated skills for collaborative problem-solving, they also learn the underlying awareness, attitudes, and intentions needed to generate and sustain creative, collaborative problem-solving in challenging real-world situations.

State-of-the-art skills for creative, collaborative problem-solving

	Deep listening
	Non-manipulative persuasion
	Dialogue skills
	How to initiate creative problem-solving conversations
	How to sustain creative problem-solving conversations

Attitudinal shifts and awareness skills

To put the above skills into practice on a consistent basis, participants also learn:

	Crucial attitudinal shifts, such as: Mutual respect Collaborative intent Creative attitude
	New awareness skills, including: Enhanced self-understanding Mindsets awareness and reframing Stakeholder awareness Methods for reducing emotional stress, gaining resiliency, and boosting emotional intelligence "Reflective action," a commitment and process for ongoing learning in the midst of action

Learning methodologies

Pivotal Conversations utilizes a rich mix of learning methodologies:

	Real-life case studies – one brought by each participant
	Individual feedback
	Role plays and reverse role plays
	Cost-benefit analysis of actual pivotal conversations
	Work in duos
	Individual awareness exercises
	Brief conceptual inputs
	Group discussions
	Written individual reflections
	Individualized coaching